Frequently Asked Questions
Everything you need to know about your cycling gear and orders.
What is the standard shipping time for bicycle components?
Orders for in-stock components and accessories are typically processed within 1-2 business days. Standard domestic shipping usually takes 3-5 business days depending on your location.
Do you offer international shipping for frames and large items?
Yes, we ship our products globally. Please note that international shipping rates vary by country and oversized items like bicycle frames may incur additional freight charges.
What is your return policy for unused gear?
We accept returns on all unused and uninstalled items in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I know if a component is compatible with my bike?
Detailed compatibility specifications, including threading, diameter, and pull ratios, are listed on each product page. If you are still unsure, our technical support team is available to help via email.
Are your frames covered by a warranty?
Yes, all Velo Orange frames are covered by a limited 3-year warranty against manufacturer defects. This does not cover normal wear and tear, crashes, or improper assembly.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to change or cancel an order, please contact us within one hour of placement, and we will do our best to accommodate you.